This privacy policy explains how Elev8d ("we", "us", "our") collects, uses, stores and protects personal information when you visit our website at elev8d.com.au or interact with our services. We keep it straightforward because that is how we operate.
1. Who We Are
Elev8d is a digital marketing agency based in Melbourne, Australia. We provide web design, search engine optimisation (SEO), search engine marketing (Google Ads), and paid social media advertising services.
- Business name: Elev8d
- Address: 152 Elizabeth Street, Melbourne, VIC 3000
- Email: hello@elev8d.com.au
- Phone: 0485 839 025
- Website: https://elev8d.com.au
2. What Information We Collect
We collect information in a few different ways depending on how you interact with our website and services.
Information you give us directly
When you fill out a contact form, request a quote, or get in touch by phone or email, you may provide:
- Your name
- Email address
- Phone number
- Company or business name
- Details about your project or enquiry
- Any other information you choose to include in your message
Information collected automatically
When you visit our website, certain information is collected automatically through cookies and analytics tools:
- IP address (anonymised where possible)
- Browser type and version
- Operating system and device type
- Pages visited, time spent, and how you navigated the site
- Referring website or search terms that brought you here
- Approximate geographic location (city-level, not street-level)
Information from our free tools
Our website includes free interactive tools (Google Ads Budget Estimator, Website Cost Estimator, Google Ads Waste Estimator, Meta Title & Description Checker). These tools process the data you enter to generate results. We do not store the inputs you provide in these tools unless you separately submit a contact form.
Please do not enter sensitive personal information into our free tools.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes or proposals
- Deliver the services you have requested
- Understand how visitors use our website so we can improve it
- Measure the effectiveness of our marketing campaigns
- Send you relevant information about our services where you have consented to receive it, or where we are otherwise permitted by law. You can unsubscribe at any time.
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Here is what is running and why:
You can manage or disable cookies through your browser settings. Be aware that disabling cookies may affect the functionality of some parts of the website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On.
5. Third-Party Services
We use the following third-party services to operate our website and deliver our services. Each operates under their own privacy policies.
- Google Analytics 4, Google Tag Manager, Google Ads, Google Search Console (website analytics, advertising, search performance)
- Meta (Facebook, Instagram) for paid social advertising and conversion tracking
- Website hosting and server infrastructure provider
- Email service provider for responding to enquiries and sending communications
- reCAPTCHA or equivalent spam protection on contact forms (if active)
6. Information We Access When Providing Services
When delivering digital marketing services to our clients, we may be granted access to third-party platforms and data on the client's behalf. This may include:
- Google Ads accounts
- Meta (Facebook/Instagram) ad accounts and Business Manager
- Google Analytics, Google Tag Manager, and Google Search Console
- Website content management systems (CMS)
- Customer or enquiry data within CRM systems
- Customer lists used for remarketing or custom audiences
- Landing page form submissions and conversion data
We access this information solely to deliver the services agreed with each client. We do not use client data for unrelated purposes or share it with other clients. We retain client data only for as long as needed to provide our services, maintain business records, comply with legal obligations, resolve disputes, or as otherwise agreed with the client. Access to client platforms is managed securely and restricted to authorised team members.
7. Overseas Disclosure
Some of the third-party services we use may store or process personal information outside Australia. This includes global platforms such as Google and Meta, which operate data centres in multiple countries including the United States, the European Union, and the Asia-Pacific region.
Where personal information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy standards. The third-party providers we work with maintain their own privacy and data protection policies.
8. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
- Using HTTPS encryption across the entire website
- Restricting access to personal information to authorised team members only
- Using secure, reputable third-party platforms for data storage
- Regularly reviewing our security practices
We retain personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by law. Enquiry data is typically retained for the duration of any active business relationship and a reasonable period afterwards.
9. Data Breaches
If we become aware of a data breach involving personal information, we will take steps to contain, assess, and respond to it. Where required by law under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.
10. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information (subject to any legal obligations we may have to retain it)
- Opt out of marketing communications at any time
- Lodge a complaint if you believe your privacy has been breached
To exercise any of these rights, contact us at hello@elev8d.com.au or call 0485 839 025. We will generally respond within 30 days where practicable.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Third-Party Links
Our website contains links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policy of any website you visit.
12. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.
13. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
14. Contact Us
If you have any questions about this privacy policy or how we handle your information, get in touch:
- Email: hello@elev8d.com.au
- Phone: 0485 839 025
- Address: 152 Elizabeth Street, Melbourne, VIC 3000
- Website: https://elev8d.com.au